©2019 by Pollo Peru

Shift Supervisor 

Reports to the Store Manager and Assistant Manager

 

Summary: A Shift Manager is the captain of the shift and ensures processes are being followed by all team members correctly and efficiently. Shift managers assist in handling customer complaints and work with team members to ensure fast, accurate, and friendly service are top priority. 

Responsibilities:

 

  • Ability to perform any job in the restaurant.

  • Understands all policies, procedures, standards, specifications, guidelines, and training programs.

  • Has valid Food Manager certification according to Fairfax County requirements.

  • Manages and represents front of house during peak hours.

  • Ensures that all employees adhere to all company policies and high standards of quality control, hygiene, health, and safety. 

  • Manages waste in both front of house and back of house. 

  • Prepares and maintains cash drawers throughout a shift.

  • Manage the deposit of cash in the designated bank.

  • Inspects vendor deliveries, ensuring accuracy and quality, reporting any discrepancies to the store manager.

  • Works with manager to adjust daily pars to meet the changing demand for each day. 

  • Supervises completion of daily cleaning tasks.

  • Train and coach new team members.

  • Maintain training with existing team members.

  • Monitors labor percentages throughout the shift.

  • Assists in PM inventory count.

  • Assists in taking catering orders.

  • Supervises preparation of catering orders.

  • Submits AM and PM shift reports.

  • Helps in any area of the restaurant when circumstances dictate.

 

Qualifications:

 

  • Excellent leadership skills 

  • Excellent customer service skills.

  • Ability to remain calm under pressure

  • Positive attitude 

  • Excellent communication skills 

  • Ability to work in a fast paced environment

  • Ability to stand for 8 hour shifts 

  • Ability to lift objects up to 45lbs

  • Flexible work schedule

  • Willing to help wherever needed