©2019 by Pollo Peru

Food Service Member

Reports to the Shift Manager


Summary:  The Food Service Member is a representative of our culture and values at Pollo Peru.  They are the face of Pollo Peru through customer interactions and exemplify exceptional customer service while maintaining a high standard for food quality and presentation. This person helps to set us apart from other restaurants with their team-player attitude, earnest workmanship, and willingness to help others in order to accomplish fast, friendly, and accurate service.



  • Understands all policies, procedures, standards, specifications, guidelines, and training programs.

  • Ensures that all customers feel welcome and are given responsive, friendly and courteous answers.

  • Maintains knowledge of all menu items and pricing.

  • Maintains an awareness of all existing advertisements and promotions.

  • Maintains knowledge of allergen and dietary information. 

  • Communicates customer requests, comments and complaints to management.

  • Communicates effectively between front of house and back of house stations. 

  • Ensures all prepared food items are labeled and initialized.

  • Ensures all items are organized properly: stored on shelving and coolers in designated areas according to Pollo Peru FIFO method.

  • Ensures all work areas are clean, organized, and free of cross contamination, according to food and health standards.

  • Follows safe knife handling procedures.

  • Takes out the trash.

  • Prepare dine-in/to-go/pick-up orders according to the Pollo Peru food presentation standards.

  • Monitors and records hot and cold food temperatures on the food line.

  • Assists in food preparation of hot and cold foods.

  • Displays strong knowledge of Pollo Peru portions.

  • Prepares and delivers pre-paid online orders to customers upon arrival




  • Friendly, positive attitude 

  • Team player

  • Excellent customer service skills.

  • Knowledge of some Spanish

  • Fast Learner

  • Excellent communication skills

  • Ability to work in a fast paced environment