©2019 by Pollo Peru

Cashier 

Reports to the Shift Manager

 

Summary:  The Cashier is a representative of our culture and values at Pollo Peru.  They are the face of Pollo Peru through customer interactions and exemplify exceptional customer service. This person helps to set us apart from other restaurants with their team-player attitude, earnest workmanship, and willingness to help others in order to accomplish fast, friendly, and accurate service. 

 

Responsibilities:

  • Understands all policies, procedures, standards, specifications, guidelines, and training programs.

  • Ensures that all customers feel welcome and are given responsive, friendly and courteous answers.

  • Maintains knowledge of all menu items and pricing.

  • Maintains knowledge of the POS system and functionality.

  • Maintains an awareness of all existing advertisements and promotions.

  • Maintains knowledge of allergen and dietary information. 

  • Communicates customer requests, comments and complaints to management.

  • Communicates effectively between front of house and back of house stations. 

  • Maintains a clean and orderly register and surrounding area.

  • Maintains dessert & beverage areas and lobby areas (cleans tables, takes out trash, and cleans bathrooms.)

  • Answers the telephone and takes orders as needed.

  • Remain attentive to customers throughout their entire dining experience: (greet, offer help, check-in, and say goodbye).

  • Monitors and processes online/phone orders, as well as delivering online/phone orders to customers upon arrival.

  • Performs daily side work as assigned by the Manager in charge.

 

Qualifications:

 

  • Friendly, positive attitude 

  • Team player

  • Excellent customer service skills.

  • Knowledge of some Spanish

  • Fast Learner

  • Excellent communication skills

  • Ability to work in a fast paced environment